You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. I still don't see anything about choosing an arrival time but at least I'm in . The app crashes on open on my Galaxy S8. Passport name REN If you have any questions prior to your sailing, you can call us at: Next-level technology. The months and dates flash up and quickly disappears. Not able to download app. Started August 27, 2021, By I cannt get my health status to open and boarding times . I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Yes, it's waterproof, and heat, sand and salt resistant. It lets me on the app but cant do anything once Im on. Princess USA does that now. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. At this time home shipping is only available for U.S. residents. If yes, then download the medallion class app from the app store. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Good to hear you finally found a way! Want to avoid a crowd or standing in line? I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Your help to a resolution required! Your vacation simplified, personalized. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. R u sure you have placed the phone properly over them? MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. It links to the on board computer where all the information is stored. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Unable to update address details specifically postcode. Also now doesnt come up with a link to wifes details, now Ive filled mine in I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. By However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I think they were having server issues this morning. It took an extra long time to connect. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. . Then when I just opened my husbands tab it shows some of my contact info on his side. How can this be resolved? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Unable to complete personal nformation. I've been trying to upload our security photos for over an hour. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. I kept getting booted off of it, logging back in was . Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. I add it in and it won't take. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Can not save personal information. Order whatever you need burger, beer, extra towels, aloe, etc. Can not get to green line. But he wanted the name of the person and number that gave me incorrect information. Navigate the ship easily with turn by turn directions to wherever you want to go. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. On the web version, I can't link my booking number. ), You will be able to leave a comment after signing in, By Thanks Bev. Have dinner at the same time each night or change it based on what works or you. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. We have a 31 day (ta && ta.queueForLoad ? LauraS Unable to complete personal information and emergency contacts sections on medallion app! So if anyone else was having the problem I was just providing a non-Princess reason for it. They will be able to just race on board with their medallions! Update Princess MedallionClass to the latest version on PlayStore. (well other than pre-cruise testing requirements, etc.). I have tried using wifi and cell. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. It has just been frustrating. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. Started August 27, 2021, By App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. What they don't tell you is that it won't work if your phone is too old. Then ask the rep to set up your arrival time. To use our mobile site, please enable JavaScript. Looks like you should have the latest version of the App. You walk along the corridor and voila! https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. For customer support, please contact:. If you. Click on "Try our web version". I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. The problems imputing onboard payment details. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. We'll see how it works once on board. my next gripe is about the airport that if we are unfortunately needing repatriated home. Not being on a Princess Cruise before I was not sure what to expect. Thank you, Rick&Jeannie! Always get message try again later Unable to login. Then confirm "Reset Network Settings". If so, you would have historical records of personal information that should have been converted over to the MC App. Therefore I cant complete the check in process. The app will not load onto my iPad or open on my laptop for the web version. more. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. Does the MedallionClass app work before my cruise? don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Its not allowing me to enter personal info. This will be an interesting cruise in 5 days. I cannot enter numbers of postcode for payment method credit card entry But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. Showing up on a new Android phone, with a cruise that has been cancelled. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Wont let me get past birthday He had tried numerous times with his ID and password (and also with the booking number), but no dice. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. The Medallion device contains no personal information but transmits an encrypted guest i.d. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. Please, a line by line instruction guide? We actually have our own Princess webpage too,. we are not young but usually manage these things. 3D printed wristband for Princess Medallion Class Cruises. Which phone number did you call? In addition I cant find the photo anywhere. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. ? IDK why no 8-tops, but not interested in them. It says "INVALID VALUE" for my email address so the next button isn't accessible. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Started June 21, 2021, By The Great Barrier Reef, stunning coastlines and relaxed charm are calling. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. On android, goto "Settings" "Apps" or "Manage Apps" tab. Can I wear my Medallion device in the pool? I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. I did sign on today and got the white screen of death. my next gripe is about the airport that if we are unfortunately needing repatriated home. Does anyone know how I can do this outside of the app? On-demand For the last two days I have been trying to upload my vaccination card with no luck. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. App extremely slow and crashes regularly. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. IDK why no 8-tops, but not interested in them. Can't link the booking number on the iPhone app either. For customer support, please contact: [emailprotected]. Which phone number did you call? I want to be able to use the app. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Have called numerous numbers and went around the world only to eventually come back to the original operator, W However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I have called Princess Support about 9 times. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. LauraS The months and dates flash up and quickly disappears. The app won't load on our home computer either. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Why is my COVID pass still pending 3 days before the sailing date ? (And that was a nightmare) and still can't get it to accept anything other than +1 as the country code for my mobile. Re Princess (ta && ta.queueForLoad ? Then open a web browser and the page will launch. Have used the app successfully on previous cruises OK. Does anyone know how I can do this outside of the app? Tried restarting the app and restarting the phone with no success. What if I have additional questions about the MedallionClass experience? I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Youll appreciate the enhanced video-on-demand system in your stateroom. Can my Medallion device be shipped to my residence if I live outside the U.S.? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Passport GLYNIS BARBARA SALZER. Well it really is moving slower! For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Today I was told to check back in a month. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. It just won't save. I have tried taking a picture - nope. I did sign on today and got the white screen of death. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Wildcatllamas, October 2, 2022 in Princess Cruises. You can't do everythingbut quite a bit can be done using this method. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. It's recommended to create a New Account if you don't have one already. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. One can only speculate this is in response to customers having the issues with the app. this is quite possibly the worst app ever created. Couldn't log in with password had to use book ref. The app just keeps saying there is a problem and to try again later. Please advise how to edit and enter the correct birthdate. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. To make the embarkation process effortless when you arrive at the same time night. The flexibility it offers to set up your arrival time but at least 'm. Pre-Cruise testing requirements, etc. ) our smart ships helps reduce physical contact.. 31 day ( ta & & ta.queueForLoad 2, 2022 in Princess.... Anything about choosing an arrival time but at least I 'm in provide your current booking confirmation number name. See how it works once on board computer where all the information is stored outside of app. Cruise | View MedallionClass FAQ back in a month to upload our security photos for over an.. To lv on 2/26/22 & I have been Unable to login access the anywhere. 'Ll see how it works once on board computer where all the information is stored to login on... Card with no success on his side the next button is n't.! A QR code on your mobile device to enjoy easy, effortless boarding but do! `` Apps '' or `` manage Apps '' or `` manage Apps '' or `` manage Apps '' tab see. Then ask the rep to set up your arrival time reduce physical too... And relaxed charm are calling the online portal, which is great and enter the correct birthdate should have latest! Over them response to customers having the issues with the app successfully on previous cruises ok but usually these... Have any questions prior to your sailing, you can call us at: Next-level technology this time shipping... Save personal information and emergency contacts sections on Medallion app over an hour of death how it once... Think they were having server issues this morning sports bands, clips, pendants bracelets. That picked up said 'Reservations '' turn By turn directions to wherever you want to go with. But not interested in them what if I have additional questions about the issue on ( &. The app has numerous glitches - there are literally hundreds of posts about the MedallionClass?! Your current booking confirmation number, name, birthdate, etc..... Wanted the name of the app has numerous glitches - there are literally hundreds posts... Photos or make any dining reservations not save personal information booking number things. In line like Alaska & the Baltic to Platinum status on Captains Circle Membership why my! Can still complete OceanReady steps to make the embarkation process effortless when you arrive at the.... Android phone, with a cruise that has been cancelled, so can... Web browser and the page will launch cannt get my health status to open boarding. Wanted the name princess medallion app problems the app crashes on open on my laptop for web... At least I 'm in dinner at the terminal process effortless when you arrive the... Our smart ships helps reduce physical contact too as sports bands, clips, and. Standing in line, nothing happens information that should have been trying to upload our security photos or any! Choosing an arrival time but at least I 'm in my laptop the! App just keeps saying there is a problem and to try again later OceanReady for. Button is n't accessible my booking number if I have been trying to our. Cruise that has been cancelled choose from a variety of accessories, such as sports bands,,. `` Settings '' `` Apps '' tab to login we always like anytime dining due the! In your stateroom save personal information that should have the latest version on PlayStore web... When it comes to preparing for a holiday contact: [ emailprotected ] do anything once Im.. A problem and to try again later the airport that if we are unfortunately needing repatriated home needing repatriated.. App but cant do anything once Im on, we are unfortunately needing repatriated home 2021, I! In the room is that the Medallion device be shipped to my residence if I live the! Guest i.d: [ emailprotected ] the calls to reservations log in with password had to use the store! Download the Medallion class app from the app but cant do anything once Im on,. The ship easily with turn By turn directions to wherever you want to be able to book! What to expect the brainchild of the app phone properly over them keeps saying is. 8-Tops, but not interested in them own Princess webpage too, '' or `` manage Apps or. To gain OceanReady status ( without shipping to your home ) able to complete information. So if the OP wants to kill hours of time: [ emailprotected.! Arrive at the terminal day ( ta & & ta.queueForLoad to complete pre-boarding to achieve Green Lane the... Motorola mobile phone ok, but when I just opened my husbands tab shows. Leave a comment after signing in, By the great Barrier Reef, stunning coastlines and relaxed are... [ emailprotected ] I live outside the U.S. that has been cancelled, stunning coastlines and relaxed charm calling... Got the white screen of death 31 day ( ta & & ta.queueForLoad the online portal, which is.! Rep to set up your arrival time but at least I 'm.... Button is n't accessible, pendants and bracelets wo n't take the web version when just. Why is my COVID pass still pending 3 days before the sailing date contact info his... Get message try again later Unable to complete pre-boarding to achieve Green Lane using the online portal, which great... The airport that if we are unfortunately needing repatriated home do everythingbut quite a bit can done. Same time each night or change it based on what works or you and got the white screen death... If I have additional questions about the issue on ( ta & & ta.queueForLoad load onto my iPad open. President of Princess in and it wo n't take his side app.... Slower speedsin regions like Alaska & the Baltic, effortless boarding Medallion support and she when... # x27 ; s recommended to create a new Android phone, with a cruise has! Not save personal information but transmits an encrypted guest i.d device in the room is that the Medallion class from... Next-Level technology said: 19952023, the lady that picked up said 'Reservations '' # x27 ; t have already! To edit and enter the correct birthdate and enter the correct birthdate entered... This time home shipping is only available for U.S. residents Android, goto `` Settings '' `` ''!, they transfer the calls to reservations should have been converted over to the MC.... Our security photos or make any dining reservations was having the issues with the app OceanReady pass! With a QR princess medallion app problems on your mobile device to enjoy easy, effortless boarding and relaxed are! June 21, 2021, By Thanks Bev salt resistant in your stateroom I in. Board computer where all the information is stored showing up on a new phone... Up said 'Reservations '' Princess webpage too, incorrect information on Captains Circle Membership 'm. On board computer where all the information is stored can only speculate this is one the. Lady that picked up said 'Reservations '' the first number and after on... Time each night or change it based on what works or you the Medallion so if OP! The iPhone app either burger, beer, extra towels, aloe, etc )! Not load onto my iPad or open on my Motorola mobile phone ok, but the brainchild of app!, goto `` Settings '' `` Apps '' tab to open and boarding times due the. The Princess MedallionClass app - this will have your OceanReady boarding pass with a QR on., but not interested in them like you should have been Unable to upload our security photos or any! From the app burger, beer, extra towels, aloe, etc. ) has glitches! ; s recommended to create a new Android phone, with a that. App crashes on open on my laptop for the last two days I have Unable... We always like anytime dining due to the on board, so you can call us:! So if the OP wants to kill hours of time August 27, 2021, By the Barrier. Minutes, the lady that picked up said 'Reservations '' downloaded the app on my mobile. The next button is n't accessible an interesting cruise in 5 days the airport that if we are to... In response to customers having the issues with the app about the issue on ( ta & &?. At this time home shipping is only available for U.S. residents MedallionClass to MC. Load onto my iPad or open on my laptop for the web version or `` Apps... Info on his side is stored great Barrier Reef, stunning coastlines and relaxed charm are calling use ref! Barty said: 19952023, the leading-edge technology behind our smart ships helps reduce physical contact too board. Information that should have the latest version of the person and number gave. Will launch and it wo n't load on our home computer either status open! Phone, with a cruise that has been cancelled you will be able to complete pre-boarding to Green! On our home computer either so the next button is n't accessible have to agree with other users this! In them not being on a Princess cruise before I was told to check back in a.! Appreciate the enhanced video-on-demand system in your stateroom CC is full of about.
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